SHIPPING & RETURNS

PROCESSING & SHIPPING POLICY

PROCESSING
Please allow 3-5 business days for our team to process your order of in-stock items. Orders received after 5 PM CT will be processed on the next business day.

SHIPPING

At Hickory Road Farm Natural Products, we do our best to keep the shipping costs as affordable as possible. Once processed, we typically ship orders via USPS Ground Advantage and do not ship on U.S. holidays. Packages are delivered in 3-7 business days. We do not currently support international shipping.

We offer real-time USPS shipping rates. The figures below represent an approximate rate due to fluctuating shipping costs.

Single Whipped Tallow Product: $7.49
1 Case: $23.35

Your final shipping rates will be calculated at checkout.

Please note if shipping: Whipped tallow balm will melt in warm temperatures above 85 degrees. This can make the tallow become more like a solid balm. This will not alter the effectiveness or shelf-life.

DELAYS
If you have not received your order within 21 days of purchase, please reach out to Stacie.Wynveen@HickoryRoadNP.com. We cannot be responsible for carrier delays.

RETURN & EXCHANGE POLICY

At Hickory Road, we want you to shop with confidence. Our Return & Exchange Policy is designed to provide you with peace of mind. In the event that you've changed your mind about a purchase or are dissatisfied with a product, we've got you covered. We believe in straightforward refund and exchange processes to build trust and reassure our customers that they can shop with confidence.

RETURNS
We offer refunds and exchanges of unopened or defective merchandise within 30 days of the original order date. Return postage will be the responsibility of the buyer. Shipping and processing fees are nonrefundable.

If items are damaged or faulty, contact us at Stacie.Wynveen@HickoryRoadNP.com. Arrangements will be made to rectify the issue. We will gladly reimburse the buyer for return postage fees if applicable.

At Hickory Road, we are committed to ensuring a hassle-free shipping experience for our customers. We pride ourselves on using environmentally friendly packaging materials and reliable shipping methods to deliver our premium natural beauty products to your doorstep.

Contact Us
Please contact us at Hickory Road Natural Products, LLC, 209 S 14th St. Oostburg, WI 53070 or Stacie.Wynveen@HickoryRoadNP.com with any questions regarding this Policy.

Effective Date
This Shipping and Returns Policy was last updated on 1 September 2024.